The fine print, kept simple.

Cancelling a session

• Cancel at least 12 hours before your session and it goes back on your account.
• Cancel in the Glofox app, or call (942) 882-0882 or email info@studiobon.ca.
• Cancelling less than 12 hours before, or not coming, is a late cancel or a no-show.

Late cancels and no-shows

• We forgive your first late cancel or no-show.
• After that, the session or class counts as used and is taken off your package or membership.

Arriving late

• Please arrive a few minutes early, and 10 minutes early for your first visit.
• If you arrive late, your session still ends on time so the next client can start on time.

Package expiry

Packages are valid from the date you buy them:

• Private: 8 sessions, 3 months · 12 sessions, 6 months · 24 sessions, 12 months
• Semi-Private: 10 sessions, 3 months · 20 sessions, 6 months
• Group Reformer class packs: 10 classes, 3 months · 20 classes, 6 months
• Prenatal & Postnatal Private: 8 sessions, 3 months · 12 sessions, 6 months · 24 sessions, 12 months
• Moms Semi-Private: 10 sessions, 3 months · 20 sessions, 6 months
• Sessions you haven't used by the expiry date can't be used afterwards. Glofox shows your expiry date and the sessions you have left.

Group Reformer memberships

• Memberships renew and are billed every month.
• To cancel, email info@studiobon.ca with 30 days' notice.

Refunds

• Packages and memberships are not refundable and can't be transferred to someone else.
• Pregnant, injured or ill? Talk to us. With a doctor's note we can pause your package or membership.

Your health

• Tell us about any injury, health condition or pregnancy before your session, and whenever it changes.
• If you are pregnant or recovering from birth or surgery, please get your doctor's OK first.
• If you feel unwell, please stay home and let us know.

Questions about a policy? Call (942) 882-0882 or email info@studiobon.ca. Last updated October 2026.